FAQ

Do you offer local delivery?

Yes. We deliver to North Vancouver, West Vancouver, and Vancouver on Fridays from 11am to 6pm. Orders must be placed by 4pm Thursday. The minimum is $75 before tax. Delivery is $15 + tax below $125 and free at $125 or more. No delivery is available when Friday is a BC statutory holiday. Please leave a cooler outside your door.

Do you ship frozen raw food?

No. Frozen food is available for Friday local delivery within our service area or free in-store pickup.

How long will you hold my pickup order?

We will hold pickup orders for 7 calendar days. After 7 calendar days, the order will be refunded and the items returned to stock.

How will I know my order is ready?

We will email you when a pickup order is ready or to confirm your local delivery.

What is your address?

142a 3rd St W
North Vancouver, BC
V7M 1E8

What are your store hours?

We're open 10am-6pm daily.
Closed all stat holidays in BC.

What is your phone number?

604-904-3647

What is your email?

hello@intherawpetfood.ca

What is your return policy?

Due to frozen food handling protocols, we do not accept returns of frozen food. You are welcome to donate these items back to us and we will give the food to an animal shelter.

You are welcome to return other items in "new" condition in their original packaging with a store receipt within 30 calendar days from date of purchase.

Please note not all brands have a palatability guarantee. Speak to our staff for more information.

How do I return products?

Log into your account, click on "orders" and follow the instructions. Reach out to us if you need assistance.

How long will it take to get my money back?

Once we receive the items and we confirm an eligible return, please allow 5-7 business days for the transaction to show up on your bank statement.